Customer Service

Shipping

All orders will be processed within 7 business days upon payment approval, excluding holidays.

Orders are shipped via PostNL

All orders will be shipped with insurance.

Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country.

Orders will be shipped according to customer’s specified address. We are not responsible for items delivered to incorrect shipping addresses.

We are not responsible for any lost or stolen merchandise incurred upon shipping.

Return Policy

We accept returns or exchanges on any undamaged, unused items within 14 days of delivery date. After 14 days all sales are final.

Returns must include all original receipts, tags and accompanying packaging.

Please let us know you are returning your order by sending an email to contact@tessastraver.com

Please send any returns to:
Tessa Straver
Attn: Returns
Noordwal 31

2513 EB The Hague

The Netherlands

All shipping, customs and insurance costs are non-refundable, and are at the expense of the customer.

Please allow up to 14 days for your refund to process.

We reserve the right to refuse any returned item that does not meet our return policies.

All sale items are final.

Repairs

We offer repairs on defective merchandise for up to 6 months after purchase. Proof of purchase is required. Please email contact@tessastraver.com for repair inquiries.

After the expiry of 6 months depending on the nature of the damage we can repair the bag in our studio for a small fee.